TERMS AND CONDITIONS:

A 4% fuel surcharge will be applied to credit card transactions. This surcharge does not apply to cash, check, Zelle, or Venmo payments. Payments past due 14 days may result in a $25 late fee.

**Reservation Accuracy:**

Please review your reservation thoroughly to ensure its accuracy. We hold no responsibility for any discrepancies not brought to our attention.
May we kindly request your outbound flight itinerary? While we do not actively monitor your outbound flight, we would appreciate it if you could inform us of any changes to your departure time. Please be assured that we do monitor all incoming flights, so we will be aware of any delays.

**Gratuity:**

The customary gratuity in our industry is 20%. You may add the gratuity to your credit card or provide a cash tip to your driver. If you choose not to tip your driver or provide a gratuity of less than 20% due to unsatisfactory service, please contact our office within one hour of being dropped off to report the matter.

**Trips:**

Should your driver wait beyond 15 minutes past the scheduled pickup time, a $2 per minute charge will be incurred. As other clients have reservations scheduled after yours and rely on your driver's punctuality, we kindly request your consideration of their time. This charge is implemented to cover potential outsourcing fees. If the vehicle exits your residence and has to return for forgotten items, additional fees of $3 per mile from the turnaround point back to the pickup point may apply.

**Additional Stops:**

Any additional stops or pickups not specified on the driver's trip sheet may incur additional charges.

**Car Seat Information:**

We provide booster seats free of charge. We also offer car seats for rent at $10 per seat, per use. Alternatively, customers are welcome to bring their own car seats, but we kindly request that they take them with them upon departure, as we are not responsible for any left behind.

**HOV Lane:**

Please inform your driver if you do not wish to use the HOV lane. Drivers typically use the HOV lane unless specifically instructed otherwise.

**Cancellations and Changes:**

All cancellations and changes to your flight itinerary must be communicated to us in writing via email at stellaslivery@gmail.com. We are not responsible for any changes not communicated to us in writing. All cancellations are subject to a full fare charge if not made at least 12 hours prior to the scheduled pickup or flight arrival time, except when the airline cancels the flight or weather conditions are a factor. Cancellations made with at least 12 hours' notice will result in no charge, except when the airline cancels the flight or weather conditions are a factor.

**Vehicle Monitoring:**

For security purposes, all vehicles are equipped with GPS monitoring and video surveillance.

**Flight Delays:**

We will do our best to accommodate any changes, but we are not responsible for any delays caused by the airlines or missed flights. Early arrivals may not always be accommodated, as we have clients going to the airport in conjunction with your scheduled arrival time. A $25 after-hours fee applies to reservations between 11 PM and 3:59 AM. The same applies if your incoming flight is delayed and your landing time is 11 PM or after.

**Pickup Confirmation:**

You will receive a text confirmation the week before and the day before your pickup. The day before your return, our office will send a text message reconfirming your pickup for the next day. This message will be sent to the contact number you provided. If you do not receive a confirmation by 12:00 PM the day before your pickup, please contact our office at 774-294-3408.

**Road and Driveway Conditions:**

Our vehicles will not proceed down any road or driveway that may cause damage to the vehicle's undercarriage or paint. The driver has the right to refuse to proceed if they determine that the path ahead poses a risk of damage. This also applies to snow or icy driveways. If the vehicle gets stuck on the client's property, the client will be responsible for any damage or towing charges incurred.

**Weather, Traffic, and Mechanical Related Problems:**

In the event of severe weather conditions that pose a safety risk, we reserve the right to change to a safer vehicle that can accommodate your party's size. If your flight or reservation is canceled due to weather, we will make every effort to accommodate your rescheduled arrival, subject to availability. We are not responsible for unforeseen mechanical failures, traffic accidents, or other unavoidable circumstances that may cause delays or affect the availability of our vehicles. We reserve the right to provide a vehicle of equal or greater value in the event of a mechanical issue.

**Client Liability:**

The client assumes full financial liability for any damage to the vehicles caused by them or any members of their party during the rental period. A fee of $250.00 or the cost of repairs or replacement will be charged for any spilled liquids or carpet and seat stains. A sanitation fee of $500.00 or the cost of repairs or replacement will be charged for any bodily fluids. Alcohol consumption and drug use are prohibited by law, and any fines incurred will be the responsibility of the customer. The driver has the right to terminate the service without a refund in cases of blatant indiscretion on the part of the client(s). Smoking is not permitted in any vehicle.

**Additional Terms:**

We are not responsible for delays or termination of service in winter due to unsafe road conditions, such as unsalted roads or accidents. We are not responsible for any articles left in the vehicle.