TERMS AND CONDITIONS:

A 4% fuel surcharge will be applied to credit card transactions. This surcharge does not apply to cash, check, Zelle, or Venmo payments.

**Reservation Accuracy:**
- Please review your reservation carefully to ensure its accuracy. We are not responsible for any errors that are not reported to us.

**Gratuity:**
The industry standard gratuity is 20%. You can add the gratuity to your credit card or tip your driver in cash. If you do not tip your driver or tip less than 20% due to subpar service, please contact the office within one hour of being dropped off to report the issue.

**Trips:**
If your driver waits longer than 10 minutes past your scheduled pickup time for you to board the vehicle, there will be a $2 per minute charge. Our 14-passenger vans are $4 per minute. Other clients have reservations after yours and expect your driver to be on time for their service, so please be considerate of their time. This charge covers possible outsourcing fees. Please note that this does not apply to airport pickups.

**Cancellations and Changes:**
- All cancellations and changes to your flight itinerary must be communicated to us in writing via email at stellaslivery@gmail.com.
- We are not responsible for any changes that are not communicated to us in writing.

**Vehicle Monitoring:**
- For security purposes, all vehicles are equipped with GPS monitoring and video surveillance.

**Pickup Confirmation:**
- You will receive a text confirmation the week before and the day before your pickup.
- The day before your return, our office will send a text message reconfirming your pickup for the next day. This message will be sent to the contact number you provided.
- If you do not receive a confirmation by 12:00 PM the day before your pickup, please contact our office at 774-294-3408.

**Road and Driveway Conditions:**
- Our vehicles will not proceed down any road or driveway that may cause damage to the vehicle's undercarriage or paint.
- The driver has the right to refuse to proceed if they determine that the path ahead poses a risk of damage.
- This also applies to snow or icy driveways. If the vehicle gets stuck on the client's property, the client will be responsible for any damage or towing charges incurred.

**WEATHER-TRAFFIC-MECHANICAL RELATED PROBLEMS:**
- In the event of severe weather conditions that pose a safety risk, we reserve the right to change to a safer vehicle that can accommodate your party's size.
- If your flight or reservation is canceled due to weather, we will make every effort to accommodate your rescheduled arrival, subject to availability.
- We are not responsible for unforeseen mechanical failures, traffic accidents, or other unavoidable circumstances that may cause delays or affect the availability of our vehicles.
- We reserve the right to provide a vehicle of equal or greater value in the event of a mechanical issue.

**Client Liability:**
- The client assumes full financial liability for any damage to the vehicles caused by them or any members of their party during the rental period.
- A fee of $250.00 or the cost of repairs or replacement will be charged for any spilled liquids or carpet and seat stains.
- A sanitation fee of $500.00 or the cost of repairs or replacement will be charged for any bodily fluids.
- Alcohol consumption and drug use are prohibited by law, and any fines incurred will be the responsibility of the customer.
- The driver has the right to terminate the service without a refund in cases of blatant indiscretion on the part of the client(s).
- Smoking is not permitted in any vehicle.

**Additional Terms:**
- We are not responsible for delays or termination of service in winter due to unsafe road conditions, such as unsalted roads or accidents.
- We are not responsible for any articles left in the vehicle.

Where To Meet Your Driver at Logan Airport
At each terminal there is a "limo stand" designated area by Massachusetts port authority.

Terminal Terminal A - Logan Airport
Go outside the baggage claim DOOR A 102, cross over two traffic lanes and walk to the left to Meet your driver at the designated limo stand.

Terminal Terminal B - Logan Airport
Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.

Terminal Terminal C
From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.

Terminal Terminal E
Proceed to the terminal exit. Go outside door E 103 or E 104, cross over two traffic lanes and walk to the left. Driver will be waiting for you