ALL INVOICES ARE SUBJECT TO 4% FUEL SURCHARGE.

 

PROOF READ YOUR INVOICE FOR ACCURACY, WE ARE NOT RESPONSIBLE FOR MISSED ERRORS.

 

GRATUITY: INDUSTRY STANDARD GRATUITY IS 20% YOU CAN ADD THE GRATUITY ON YOUR CREDIT CARD OR CASH TIP YOUR DRIVER, PLEASE TIP EACH TRIP INDIVIDUALLY AS YOU MAY NOT HAVE THE SAME DRIVER ON THE RETURN. If you do not tip your driver, or you short tip the driver the 20% due to subpar service please contact the office within 1 hour of being dropped off to inform the office of a problem.

 

CANCELLATIONS: ALL CANCELLATIONS AND CHANGES IN YOUR FLIGHT ITINERARY MUST BE SENT VIA EMAIL TO stellaslivery@gmail.com WE’RE NOT RESPONSIBLE IF NOT NOTIFIED BY EMAIL OF ANY CHANGES. 

 

Additional stops/pickups that are not listed on the driver’s trip sheet are subject to additional charges.

 

We will do our best to accommodate any and all changes but we are not responsible for any delays caused by the airlines or missed flights. Early arrivals will not always be able to be accommodated as we have clients going in to the airport in conjunction with your scheduled arrival time. 

If you miss your flight and do not contact us you will be charged the full booking price 

 

AIRLINE ARRIVALS:
Domestic Flight – Checked luggage – Chauffeur will arrive at the limo area 25 minutes following the reported flight arrival time. International Flight  – Chauffeur will arrive at the limo area 30 minutes following the reported flight arrival time.

 

 

IF YOU DO NOT WISH TO USE THE  HOV LANE PLEASE NOTIFY YOUR DRIVER– DRIVERS GENERALLY USE HOV UNLESS DIRECTED NOT TO DO SO. 

 

DELAYED FLIGHT ARRIVALS AFTER 11PM ARE SUBJECT TO A $30 FEE

 

ALL VEHICLES ARE GPS MONITORED & VIDEO SURVEILLANCE.

 

THE WEEK PRIOR AND DAY PRIOR TO YOUR PICK UP YOU’LL RECEIVE A TEXT CONFIRMATION. THE DAY BEFORE YOUR RETURN THE OFFICE WILL TEXT RECONFIRMING YOUR PICKUP FOR THE NEXT DAY, THIS MESSAGE WILL BE LEFT ON THE NUMBER YOU PROVIDED AS YOUR CONTACT NUMBER. IF YOU DO NOT RECEIVE CONTACT BY 12PM THE DAY BEFORE CALL OUR OFFICE AT 774-294-3408. 

 

WE RECOMMEND YOU ARRIVE AT THE AIRPORT 2 HOURS PRIOR TO DOMESTIC FLIGHT AND 3 BEFORE INTERNATIONAL FLIGHTS. 

 

 CAR SEAT INFORMATION: If you are leaving a car seat with us you MUST notify the office @ 774-294-3408 that there is a car seat that will be stored with us and needs to go back in for the return trip pick up. 

 

TRIPS TO THE AIRPORT: If your driver waits longer than 10 minutes past your scheduled pick up time for you to board the vehicle there will be a $3 per minute charge.  Other clients have reservations after yours and are expecting your driver to be on time for their service, so please be considerate of their time.  This charge covers possible outsourcing fees for. 

 

WEATHER-TRAFFIC-MECHANICAL RELATED PROBLEMS: If the weather causes a safety risk and we feel the vehicle you reserved would not be safe to send we reserve the right to change to a vehicle that will be safer, and will accommodate the number of people in your party.  If your flight or reservation gets cancelled due to weather we will do our best to accommodate your rescheduled arrival if we have availability.  We are not responsible for unforeseen mechanical failure, our fleet is maintained but unfortunately mechanical failures do occur.  Also, traffic accidents that cause our late arrival are also unavoidable and can’t be foreseen.  We also reserve the right to have the option of sending a vehicle of equal or greater value if a mechanical problem.

The client assumes full financial liability for any damage to the Vehicles caused during the duration of the rental by them or any members of their party. A fee of 250.00 or the cost of repairs or replacement of any Spilled liquids or carpet and seat stains. Sanitation fee of bodily fluids is 500.00 or the cost of repairs or replacement. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking is not permitted in any vehicle.. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the vehicle.

 

At each terminal there is a “limo stand” designated area by Massachusetts port authority.

Terminal 

Go outside the baggage claim DOOR A 102, cross over two traffic lanes and walk to the left to Meet your driver at the designated limo stand.

Terminal 

Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.

Terminal 

From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.

Terminal 

Proceed to the terminal exit. Go outside door E 103 or E 104, cross over two traffic lanes and walk to the left. Driver will be waiting for you at the limo stand